14 DAY RETURN POLICY
You can always return your unused product, within 14 days of the purchase date, hassle free as long as the product is NOT used. However, there are some things that you should know ahead of time before purchase. The information on our site (High quality pictures, technical information, and measurements) is made available so that our clients can make informed decisions before any purchase.

Remember, there is no return policy after 14 days from the date of purchase. The terms below make certain that all our customers know what to expect with our 14-day return policy, warranty policy, and other general questions.These are some terms and exceptions to make our clients more aware of how returns work and answer questions that they may have:

 

  1. A full refund applies to purchases that are in their original and unused condition, with proof of purchase (packaging must be in its original condition as well).
  2. A full refund applies to any mistake made by Kastor Energy for the shipment of incorrect products, after the goods are returned back to Kastor Energy. Any product that isn’t the same as what was ordered will be refunded 100% upon receival of goods. A 20% discount will be applied to the client if they choose to keep the products or a 10% discount for a replacement order.
  3. Product must not be installed or tampered with in any case, as it is an electrical product, and used products cause liabilities.
  4. Kastor Energy does not pay for any shipping fees for returns.
  5. All Auction Items are final sale.

 

Please NOTE: Any installation done with our products by a homeowner or do-it-yourselfer is at your own risk. Please do NOT attempt to complete installations on your own, get a certified electrician to do the job. We always guarantee easy installation with our products, but these are electrical products and your safety is our utmost concern.

Anything related to warranty should be dealt with under the warranty policy and not return policy.

 

Refund Process:

  1. Refunds will be available only after we receive the order returned to our warehouse. The order will be examined at Kastor Energy’s discretion and the refund will be credited back to clients within 3-5 business days after returned goods are received.
  2. The refund will be paid to the method of payment made at check-out.
  3. The refund will be made within 3-5 business days if all return policies are completely met.
  4. Clients are requested to keep a copy of all the return documents and data including pictures if they think it is essential in their claim.

 

If there are any other questions about our returns policy please contact us at hello@shop.kastorenergy.com.