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OUR CUSTOMER SERVICE GUARANTEE

From quality products to quality service, we guarantee your satisfaction with shop.kastorenergy.com. We are available to help with any questions about our products or services via Facebook Live Chat from Mondays to Fridays 9 AM to 5 PM PST, toll-free or email support@shop.kastorenergy.com. We are transparent with our services. We would never surprise you with any hidden fees or costs, all pricing and shipping rates are as seen online.

 

WHICH PAYMENT METHODS ARE ACCEPTED IN THE ONLINE SHOP?

We accept the following payment method:

  • Visa
  • Master Card
  • American Express
  • PayPal
  • Google Pay
  • Apple Pay

 

RETURN POLICY

The terms below make certain that all our customers know what to expect with our 14-day return policy, warranty policy, and other general questions. These are some terms and exceptions to make our clients more aware of how returns work and answer questions that they may have:

  1. A full refund applies to purchases that are in their original and unused condition, with proof of purchase (packaging must be in its original condition as well).
  2. A full refund applies to any mistake made by Kastor Energy for the shipment of incorrect products, after the goods are returned back to Kastor Energy. Any product that isn’t the same as what was ordered will be refunded 100% upon receival of goods. A 20% discount will be applied to the client if they choose to keep the products or a 10% discount for a replacement order.
  3. Product must not be installed or tampered with in any case, as it is an electrical product, and used products cause liabilities.
  4. Kastor Energy does not refund the original shipping fee paid with your order and does not pay for any shipping fees for returns.

 

REFUND PROCESS

Refunds will be available only after we receive the order returned to our warehouse. The order will be examined at the discretion of Kastor Energy and return minus adjustments, if applicable, will be credited back to clients within 5-7 business days after returned goods are received. The refund will be paid to the method of payment made at check-out. The credit will be returned within 5-7 business days if all return terms and conditions are completely met. Clients are requested to keep a copy of all the return documents and data including pictures if necessary to support their claim.

 

SHIPPING & TRACKING

All orders $495 and over come with free shipping, Canada wide only at the moment, we are working on free shipping for U.S.A as well. If your order is under $495 then there is a flat shipping rate of 10% based on your order. Free shipping is not available for any auction items. Please allow 5-10 Business days to receive any stocked order. Pre-Sale and custom orders do take longer, please contact us via live chat for details or visit our Shipping Details (link to this page: https://shop.kastorenergy.com/free-shipping-on-any-495-order/) page for more info.

Once an order is made, your order summary will be sent to the given email. Tracking code will be sent to your email once the order has been fully processed. Please allow up to five business days before your tracking is made available. If you do not receive a tracking code within seven business days, please contact us via Live Chat or email and have your order number ready for an ledlights101.com representative to help you out. Our live chat is only available from 9 AM to 5 PM PST.

 

WARRANTY POLICY

Every single product that is sold through shop.kastorenergy.com has a minimum of 5 year limited warranty.

Our intention is to provide hassle-free sales and service to every single client. At the same time, we must be pro-active on how to deal with different buying habits or installations.

Our limited warranty is designed for ensuring that under the right circumstances and trust, our clients have piece of mind when it comes to the purchases that they have made. We do everything in our power to make sure that every single product sold through shop.kastorenergy.com is of the highest level of quality and free of defect, delivered to our clients. Please refer to our warranty policy for further details.